Privacy policy

BOOKING AND CANCELLATION CONDITIONS

(ACCOMMODATION AND CAMPING)

The conditions of sale are described and accepted via a url link when booking online. If it differs from the description below, the policy displayed and accepted at the time of booking prevails.

At the time of booking, a deposit of 25% of the cost of the stay is required. In the event of cancellation: the 25% deposit is non-refundable.
Cancellation 48 hours or more before arrival or one night plus tax will be charged to your credit card.
Reservations are payable by credit card by telephone (25%). The balance (75%) is paid on site upon arrival by credit card, debit or cash.

For reservations on external platforms (Reservit, Airbnb, Booking.com, Tuango, Bonjour Nature, chalets à rabais, etc.), the payment terms and cancellation policy indicated on the platform apply.
Once the purchase or reservation has been made, you agree to read the information, including the establishment’s rules and regulations, which you will find via various links that we will send you by e-mail or other means of communication. Check your spam! Our shipping address is: gollegoulu@gmail.com.

OTHER CONDITIONS AND POLICIES

Le Gollé Goulu may interrupt, temporarily or permanently, the operation, in whole or in part, of its site www.gollegoulu.ca. In no event will Le Gollé Goulu or its service providers be liable for any loss or damage whatsoever arising out of or related to the delay or inability to use this site or the inadvertent introduction of a virus at the user’s point of entry. The Privacy Policy is also part of the Terms of Use and is described in the next section of this document.

Le Gollé Goulu may modify these terms of use at any time. It is the user’s responsibility to be aware of any changes without prior notice from Le Gollé Goulu or its service providers. The site and its use are governed by Quebec law. Any dispute arising in connection therewith shall be submitted to the exclusive jurisdiction of the courts of Quebec.

Breakage, damage, cleanliness and respect: An additional cleaning fee may be charged if the accommodation is left in a poor state. Fees may also be charged for breakages to accommodations, service buildings and equipment, as well as for damage to trees or to nature, or for failure to comply with accommodation rules and regulations. These costs are charged within a maximum of 5 working days after the customer’s departure.

Campers are responsible for their own safety: Gollé Goulu cannot be held responsible for accidents, injuries or any other damage occurring either on the site or elsewhere on Gollé Goulu property. Parents must supervise their children at all times. To ensure harmony, users of a site or accommodation may call on the management for any breach of these rules.

As the person responsible for a campsite or accommodation, your commitment reads as follows: Anyone bringing in a pet must make sure to mention it on arrival at Gollé Goulu.

TERMS AND CONDITIONS OF USE

PRIVACY POLICY AND PROTECTION OF PERSONAL INFORMATION

At Gollé Goulu, we attach great importance to protecting the personal information of our customers, employees and representatives. In accordance with the law on the protection of personal information in the private sector, we are committed to preserving the confidentiality of personal information collected in the course of our activities. The purpose of our privacy policy is to inform you about our practices regarding the collection, use, disclosure, retention and protection of your personal information. By providing us with your personal information, you agree to the terms of this policy and authorize us to process your information in accordance with it.

1.Consent
1.1 Commitment to privacy : We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in compliance with applicable laws.
1.2 Acceptance of the terms of our policy: By accessing our website https://gollegoulu.ca/ or by providing us with personal information, you agree to the terms of our privacy policy. This includes your consent to the collection and use of your personal information in accordance with this policy.
1.3 Right to withdraw consent: You have the right to withdraw your consent at any time. However, this is subject to certain legal or contractual restrictions. We will inform you of the possible consequences of such withdrawal, such as the impossibility of supplying certain products or processing certain requests. Your decision to withdraw will be recorded in our files.
1.4 Exceptions to the need for consent:In certain exceptional circumstances, we may collect, use or disclose personal information without obtaining your prior consent. This may occur in situations where legal, medical or security imperatives make it impossible or impractical to obtain your consent. These situations include, but are not limited to, suspected breach of contract, fraud prevention or detection, or law enforcement purposes.

2.Collection of personal information
2.1 We collect personal information through various means, such as:

• • E-mails and communications with our customer service department
  • Online reservation request forms
  • Mobile application offered to our customers
  • Cookies and similar technologies on our website

2.2 We may also collect information via third parties, such as:

• • A technology service provider such as an online form platform or newsletter service.
  • A recruitment portal that allows candidates to submit their CVs and personal data.
  • Professional social networks such as LinkedIn for recruitment or marketing purposes.
  • A consultant who provides some of the services we offer our customers.
  • An agency responsible for answering questions or handling complaints from our customers.
  • A customer satisfaction survey company that collects feedback on our products or services.
  • An online payment service provider to process financial transactions.
  • A cloud computing company storing customer data.
  • A digital marketing company analyzing user behavior on our website.
  • An IT security service provider that monitors threats and protects data.
  • A customer relationship management (CRM) company that helps organize and analyze customer interactions.
  • A logistics provider that manages product delivery and collects information on recipients.

2.3 We may use advanced technologies to collect personal information, in particular to identify, locate or profile our customers (for example, to create consumer profiles). However, we are committed to protecting the privacy of our customers:

• • Responsible use of technology: We use these technologies only to improve our services and better understand our customers’ needs.
  • Activation of functions: By default, these functions are disabled to protect data confidentiality. Our customers always have the choice of whether or not to activate these functions according to their preferences.

We are committed to being transparent about our use of these technologies and to respecting our customers’ privacy choices.

3.Types of personal information collected
3.1 We collect various types of data, including but not limited to:

• Personal identifiers (name, postal address, e-mail address, telephone number)
• Technical or numerical information (IP address, online activities)
• Financial information (salary, payment details, credit history)
• Demographic data (age, ethnic origin, nationality, place of residence)

3.2 Children’s privacy

We do not knowingly collect or solicit personal information from children under the age of 14. By using our website, you represent that you are at least 14 years of age. If you are under 14, please do not attempt to send us any personal information. If we discover that we have inadvertently collected personal information from a user under the age of 14, we will attempt to delete that information from our files and records immediately. We also encourage website users under the age of 14 to ask their parents or guardians for permission before sending any information about themselves over the Internet.

If you believe that a child under the age of 14 has provided us with personal information, please contact us using the details provided in the following section.

4.Use of personal information
4.1 We use your personal information for a range of essential activities:

• Responding to inquiries: To respond effectively to your requests and inquiries.
• Transaction management: To process payments and issue receipts for transactions.
• Registration and participation: To manage your registration for events, training, newsletters, downloads from our website, or participation in contests.
• Human resources management: For internal management and administration of human resources, recruitment, employment contracts and service agreements.
• Enhancement of user experience: Operation, maintenance and improvement of our website, personalization of your online experience, and provision of requested services and information.
• Marketing communications: Sending relevant information, special offers and news, with the option to unsubscribe at any time.
• User account management: Management of your user account to access various features of our site.

These uses are intended to enhance your experience with our services and to facilitate efficient interaction with our organization.

4.2 We offer various options to allow you to control and limit the collection of your personal information. These options include:

• Communication choices: You can choose to receive our communications by different means (telephone, SMS, e-mail), or opt out of them altogether.
• Cookie management: Our site allows you to refuse or customize the use of cookies. Please note that blocking certain cookies may affect the accessibility and functionality of our site.
• Granular consent: In most cases, when we collect information for specific purposes, you have the option of consenting only to certain uses of your data.

Il est important de noter que certaines de ces options peuvent limiter votre accès à toutes les fonctionnalités de notre service. Par exemple, en refusant certains cookies, certaines parties de notre site Web peuvent ne pas fonctionner comme prévu, ou en choisissant de ne pas créer de compte, certaines fonctionnalités de personnalisation peuvent ne pas être disponibles.

5.Sharing and disclosure of personal information

5.1 Personal information collected by our organization is accessible to specific categories of our staff and to certain partner organizations, for the purpose of providing our products and services in an efficient manner. For example:

• Customer Service: Accesses contact information to respond to requests.
• IT Department: Accesses technical data for support and maintenance.
• Marketing department: Uses data for advertising campaigns and market research.
• Delivery partners: Receive addresses for order delivery.
• Payment service providers: Access financial information for transaction processing.
• Legal consultants: Use data to ensure compliance with applicable laws and regulations.
• Cloud service providers: Host data on secure servers, enabling information storage and retrieval.
• Research and development partners: Access certain data to collaborate on new innovations or product/service enhancements.

We ensure that this information is used exclusively for the stated purposes and in a confidential manner. Data transfers outside Quebec are carried out within the framework of international collaborations, while ensuring adequate protection of information in accordance with the laws in force.

6.Links to other websites

6.1 Our website may contain links to third-party websites.

When you follow these links, you leave our website. Information exchanged at that point is no longer subject to our privacy policy. We recommend that you read the privacy statements of other websites you visit before providing any information.

7.Security of personal information
7.1 Security measures for the protection of personal information

To ensure the security and confidentiality of personal information, Le Gollé Goulu adopts rigorous security measures, including both physical and technological aspects. Here are a few concrete examples:

• Physical security: Use of electronic locking systems and security locks for access to offices, cupboards and filing cabinets, installation of surveillance cameras, and restricted access to areas where personal data is stored.
• Access controls: Limiting access to personal data to authorized employees only.
• Staff training: Regular staff awareness of data security best practices.
• Data encryption: Protection of sensitive data using advanced encryption techniques.
• Disaster recovery plans: Drawing up plans to rapidly restore data in the event of an incident such as a breakdown or cyber-attack.

These measures are designed to protect personal information from unauthorized access, use or disclosure, and to maximize its integrity and confidentiality. While we make every effort to protect your personal data, it is important to keep in mind that no method of transmission over the Internet or method of electronic storage is 100% secure. We therefore cannot guarantee their absolute security.

7.2 Employee commitment

Every employee, director, volunteer, independent contractor or ad hoc consultant working for our company undertakes to respect the personal information we collect. In addition, they undertake to maintain the confidentiality of information specific to our activities and not to divulge it or use it for personal gain or for the benefit of others. This commitment exists from the moment the employee, director, volunteer, independent contractor or ad hoc consultant takes up his or her post, and continues indefinitely.

8.Retention and destruction of personal information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use it to the extent necessary to comply with our legal obligations, to resolve disputes and to enforce our legal policies.

We will also retain usage data for internal analysis. This data is generally retained for a shorter period, unless it is used to enhance the security or improve the functionality of our website, or we are legally obliged to retain it for longer.

9.Your rights

9.1 Recognizing and respecting your rights

As part of our privacy policy, we recognize and respect the fundamental rights of individuals affected by the personal information we hold. These rights include:

• Right of access: Individuals have the right to see the personal information we hold about them. For example, a customer may ask to see the data collected at the time of their purchase or service acquisition.
• Right of rectification: If information is inaccurate or incomplete, individuals can request that it be updated. For example, an employee may request that his or her incorrect postal address be corrected in our files.
• Right to de-index: Individuals may request that their personal information be withdrawn from distribution, or that any hyperlink associated with their name be de-indexed, if such distribution causes them harm or is in violation of the law or a court order. This right to erasure or oblivion allows individuals to control the availability of their personal information on the internet.
• Right to lodge a complaint: In the event of concerns about the processing of their data, individuals may lodge a complaint in accordance with our established process.

Subject to applicable laws, upon receipt of a written request from an individual and after verification of his or her identity, we will inform the individual whether we hold personal information about him or her and will disclose such information to him or her.

We may refuse an individual access to his or her information in accordance with applicable laws, in which case we will give reasons for our refusal.

To facilitate these rights, the contact details of our Privacy Officer are clearly indicated for any questions or concerns. These measures ensure that individuals can exercise their rights with confidence and transparency.

10.Policy changes
This policy may be updated to reflect changes in our practices or legal requirements. Changes will be posted on our website. We encourage you to periodically review this privacy policy to stay informed of any changes.

11.Contact

Any requests or questions regarding this privacy policy may be sent to the person responsible for the protection of personal information at the following address:

• By email : michel24roy@videotron.ca
• Canada Post : 1300-1320, rang des Venne, Saint-Côme, J0K 2B0

Policy effective date: December 1, 2024

Last update : 01-12-24

_____________________________________

Text : Marie-Soleil Roy et Claudia Rousseau

Logo : Chantal Locat

Photo credits

Home page

The Marais cabin: Myriam Baril-Tessier

Interior of the Gyromitre: Claudia Rousseau

Camping area for tents: Claudia Rousseau

Family in the snowy forest: Chantal Chartrand

Interior of the Petite Ourse Witente: Chantal Chartrand

Child with vegetables: Louis-Alexandre Saumur

Forest Trail: Roxanne PurSirow

Camping site for tents: Louis-Alexandre Saumur

RV camping site: Claudia Rousseau

Interior of the yurt: Chantal Chartrand

Family and view on the Gollé Goulu: Louis-Alexandre Saumur

Child on a swing: Chantal Chartrand

Exterior of the Grande Ourse yurt during the winter: Chantal Locat

Exterior of the Petite Ourse Witente during the winter: Roxanne PurSirow

Friends in a cabin: Chantal Chartrand

Services page

Camping site with a picnic table: Claudia Rousseau

Reception pavilion: Myriam Baril-Tessier

Interior of a cabin: Louis-Alexandre Saumur

Interior of the sanitary block: Claudia Rousseau

Tent site: Claudia Rousseau

Waste separation area: Claudia Rousseau

Vegetable harvest: Louis-Alexandre Saumur

Interior of the reception pavilion: Chantal Chartrand

Hiking in the woods: Claudia Rousseau

Activities page:

Flowering meadow: Louis-Alexandre Saumur

Fall hike: Claudia Rousseau

Vegetable harvest and family sliding: Louis-Alexandre Saumur

Man on a mountain bike: Ascension Sports

Four-Season Page:

Fall hike: Claudia Rousseau

Child in the snow: Chantal Chartrand

Fruit tree: Claudia Rousseau

Couple kayaking: Simon Thibault

Person skating: Chantal Chartrand

Nearby Page:

Man on a mountain bike: Ascension Sports

Man fishing: Claudia Rousseau

Couple kayaking: Simon Thibault

Summer Page:

Woman and view on the mountains: Claudia Rousseau

Vegetable harvest: Claudia Rousseau

Man fishing: Claudia Rousseau

Couple kayaking: Simon Thibault

Man on a mountain bike: Ascension Sports

Parent and child by the lake: Claudia Rousseau

Winter Page:

Winter landscape: Claudia Rousseau

Child in the snow: Chantal Chartrand

Family sliding: Louis-Alexandre Saumur

Person skating: Chantal Chartrand

Back view of a family during the winter: Chantal Chartrand

Bench with a red bag: Claudia Rousseau

Skiers in the snow: Claudia Rousseau

Frequently Asked Questions Page:

Hammock: Marie-Soleil Roy

Four-Season Accommodation Page:

Cabin in the night: Roxanne PurSirow

Exterior of the Petite Ourse Witente: Roxanne PurSirow

The Cerf cabin: Chantal Locat

Our Tents Page:

Exterior of the Grande Ourse yurt: Claudia Rousseau

Interior of the Witente Petite Ourse: Chantal Chartrand

Interior of the Grande Ourse yurt: Chantal Chartrand

The Grande Ourse Page:

Interior of the yurt as a page title: Chantal Chartrand

Exterior and interior of the yurt: Claudia Rousseau

The Petite Ourse Page:

Exterior of the Petite Ourse Witente: Roxanne PurSirow

Exterior of the Witente with the picnic table: Claudia Rousseau

Witente’s kitchenette: Louis-Alexandre Saumur

Roof window: Claudia Rousseau

Interior of the Witente: Chantal Chartrand

Witente’s wood stove: Claudia Rousseau

Our Cabins Page:

Overview of the G1 as a header: Louis-Alexandre Saumur

Exterior of the G1: Myriam Baril-Tessier

Exterior of the G2: Louis-Alexandre Saumur

Exterior of the G3: Claudia Rousseau

Exterior of the G4: Chantal Locat

Exterior of the G5: Claudia Rousseau

The Ruisseau (G1) Page:

Interior of a cabin: Myriam Bérubé-Tessier

Washroom, bed and kitchenette: Claudia Rousseau

The Marais (G2) Page:

The Marais cabin: Myriam Baril-Tessier

Kitchen and living room, exterior and fir pit: Claudia Rousseau

The Gyromitre (G3) Page:

Exterior in the winter: Louis-Alexandre Saumur

Exterior at night: Roxanne PurSirow

Interior with the mezzanine: Myriam Bérubé-Tessier

Kitchenette and shower: Claudia Rousseau

The Cerf (G4) Page:

Exterior of the cabin and trees: Chantal Bérubé

Exterior in the winter: Chantal Locat

Kitchenette: Louis-Alexandre Saumur

Beds: Myriam Bérubé-Tessier

Exterior during the summer, shower and washrooms: Claudia Rousseau

The Passerelle (G5) Page:

Exterior façade: Claudia Rousseau

Beds and kitchenette inside: Chantal Chartrand

Camping sites:

T1 to T7 and V1 to V4: Claudia Rousseau

Site with beige van: Gollé Goulu client

Contact Page:

Reception: Chantal Chartrand

About us Page

Stream: Louis-Alexandre Saumur

Barn with a blue sky: Émilie Savaria

Mint field: Maïna Sivuarapik

Sunny mountain: Émilie Savaria

Bee flowers in the meadow: Julianne Hébert

The Marais cabin: Louis-Alexandre Saumur

Interior of a cabin: Chantal Chartrand

Vegetable harvest: Claudia Rousseau

News Page:

Exterior of the Grande Ourse during the winter: Chantal Locat

Child with vegetables: Louis-Alexandre Saumur

Exterior of the Petite Ourse Witente: Roxanne PurSirow

A few nights in a yurt Page:

Interior of the Grande Ourse yurt: Chantal Chartrand

Exterior of the Grande Ourse yurt during the winter and exterior of the Petite Ourse Witente during the winter: Chantal Locat

Interior of the yurt at night: Marie Soleil Roy

Job offers Page:

View on the lake: Claudia Rousseau